OEM Terms

1. Definition

These OEM terms (hereinafter referred to as "Terms") apply to the manufacturer (hereinafter referred to as "we" or "Manufacturer") providing design, production, and supply services for tattoo numbing cream to the client (hereinafter referred to as "Client"). The Client may use its brand on the products for market sales.

2. Orders and Delivery

  • Order Confirmation: The Client shall submit orders in writing, including product specifications, quantities, delivery dates, and any special requirements. All orders must be confirmed by both parties.
  • Delivery Time: After order confirmation, we will complete delivery within 15-25 business days. If we anticipate delays, we will notify the Client at least 5 business days in advance and provide a new delivery date.
  • Shipping Arrangements: The delivery method will be chosen by the Client, and shipping costs will be borne by the Client. We recommend using a traceable shipping method.

3. Product Specifications and Quality Assurance

  • Product Standards: Products must comply with relevant regulations and standards, including but not limited to:
    • FDA Registration (USA)
    • CE Certification (EU)
    • TGA Registration (Australia)
    • ANVISA Certification (Brazil)
    • PMDA Registration (Japan)
    • KFDA Registration (South Korea)
    • EAEU Certification (Russia and other Eurasian Economic Union countries)
    • ISO 22716 (Good Manufacturing Practices for cosmetics)
    • GMP Certification (Good Manufacturing Practices)
  • Quality Inspection: The Client has the right to inspect product quality before delivery. If any non-conformance is found, the Client must provide written feedback within 5 business days.
  • Warranty Period: Products come with a 12-month warranty. If any quality issues arise within the warranty period, we will provide a free replacement service.

4. Certification and Compliance

  • Assistance with Certifications: We will assist the Client in obtaining necessary registrations and certifications.
  • Additional Compliance Requirements: If the Client requires extra international certifications, these must be specified in the contract.

5. Intellectual Property

  • Intellectual Property Protection: The Manufacturer guarantees that the produced products do not infringe any third-party intellectual property rights.
  • Ownership of Technical Materials: All technical materials and intellectual property related to the products are owned by the Client.

6. Confidentiality Agreement

  • Confidentiality Obligations: Both parties shall keep confidential any business secrets and technical information acquired during the collaboration.
  • Confidential Materials: Confidential information includes product formulas, market strategies, and financial information.

7. After-Sales Service

  • After-Sales Support: We will provide 12 months of after-sales support, including technical consultation and product replacement.
  • Service Response: After-sales service requests will be responded to within 24 hours.

8. Dispute Resolution

  • Negotiated Resolution: Both parties shall first seek to resolve disputes through friendly negotiations.
  • Arbitration: If negotiations fail, disputes shall be submitted to international arbitration.

9. Applicable Law

  • Governing Law: These Terms shall be governed by the laws of the Manufacturing jurisdiction.
  • Changes in Law: If relevant laws change, both parties shall renegotiate the terms.